Shipping & Delivery
For International Shipping Rates and Information please send your name and address to [email protected].
Ship by UPS or US Mail. See our Shipping Policy for details. If you have any question, please contact customer service or call 1-866-769-4777 during business hours.
For security reasons, we only ship to the VERIFIED billing address OR VERIFIED alternate address listed on the account.
If the billing and shipping address are different, please be sure both addresses are listed with your credit card issuer before placing an order. If not:
- Simply contact your credit card issuer at their customer service dept. Their contact information is located on the back of your card or on your monthly statement.
- Let them know that you would like to add an authorized alternate shipping address to your account. It takes only a few minutes.
Thanks
How do I get my tracking number?
We email your tracking number the day your order ships. You can also look up your order any time on the Orders & Returns page with your order number and billing email.
Do you ship to P.O. boxes?
We can ship to residential P.O. boxes in rural areas.
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover and PayPal. Every option available for your order is shown at checkout.
How long does it take to process an order?
One to two business days before it ships. Delivery time after that depends on the shipping method you choose at checkout.
Can I change my order after placing it?
Contact us right away. If the order has not been charged yet we can usually make the change. Once it has been charged, it has to be cancelled and placed again.
How long is the warranty?
It depends on the item. The warranty for each product is stated in its description and covers hardware only. Details are in our warranty and return policy.
Can I return an item?
Yes, within 10 days of receiving it. Returns of working items have a 25% restocking fee. Items that arrive defective or stop working within their warranty have no restocking fee. Contact us first to get a return number (RMA).
How do I contact you?
Email [email protected] or call toll-free 1-866-769-4777, Monday to Friday, 9am to 6pm Pacific time.
Reviews
There are no reviews yet.