Limited Warranty / Return Policy
Limited Warranty
USEDMAC Online provides a limited warranty on hardware only. The warranty period varies by item and is stated in each product's description and on your invoice. Software is warranted solely by the manufacturer of the software title.
USEDMAC warrants to the original end-user purchaser (“Customer”) that the product(s) will be free from defects in materials and workmanship, as stated on your invoice, from the date of purchase. In accordance with the terms and exceptions of this limited warranty, USEDMAC will either repair or replace any product that is shown to be defective.
Warranty VOID if the warranty sticker has been broken or removed.
Sample Warranty Sticker
Returns and Exchanges
USEDMAC Online provides a 7-day return policy. You may return an item for a refund, or exchange it for a different make or model, within 7 days of receiving it.
- Returns of working (non-defective) items are subject to a 25% restocking fee.
- Defective or non-working items have no restocking fee. Within the item's warranty period, USEDMAC will repair or replace them.
- Exchanges are not subject to a restocking fee but are subject to freight charges.
- Freight charges are non-refundable.
Return Merchandise Authorization (RMA)
To obtain service under this limited warranty, customers must obtain a Return Merchandise Authorization (RMA) number before returning any merchandise to USEDMAC.
To request an RMA, please contact USEDMAC Customer Service or complete the online RMA Request form.
Please have the following information ready when contacting Customer Service:
- Name or company name
- Invoice number
- Equipment make and model number
- Description of the problem
Only one piece of equipment may be included per RMA request. USEDMAC Customer Service will email an RMA number within 24 hours. Returned merchandise must be received within 15 days of the RMA issue date.
Customers are responsible for all insurance, risks, and shipping costs associated with sending products to USEDMAC. The RMA authorization number must be clearly displayed on the shipping label, not on the carton. Items shipped without an RMA number on the shipping label will not be accepted or processed.
Defective Products and Exchanges
USEDMAC accepts returns and exchanges of defective products within the item's warranty period, with no restocking fee. Defective products approved for replacement will be replaced with the same product or model as the original unit. Depending on the circumstances, USEDMAC may ship a replacement, arrange an exchange, or repair the item and return it to the customer.
Packaging and Return Requirements
Before returning a product, customers must remove any components they have installed and securely pack the equipment in its original packaging.
- All warranty stickers must remain intact, sealed, and unbroken.
- All manuals, accessories, cables, and other peripherals must be included.
- If any required materials are missing, the RMA will not be processed until the missing items are provided.
- The RMA authorization number must appear on the shipping label.
Data Backup and Repairs
Repairs to computer systems may require the hard disk drive to be reformatted. Customers should regularly back up all data and create a backup before returning a product for service.
USEDMAC will be responsible for insurance, risks, and shipping costs associated with returning the product to the customer's location, subject to the terms of this limited warranty.
Warranty Exclusions
This limited warranty does not cover defects or damage caused by:
- Accidents, negligence, misuse, theft, or vandalism
- Fire, water, or other perils
- Exposure to extreme temperatures, dust, or humidity
- Improper electrical power or installation of components
- Maintenance or repairs performed by anyone other than USEDMAC
Limitation of Warranties and Liability
Except as expressly stated in this limited warranty, there are no express or implied warranties, including warranties of fitness for a particular purpose or merchantability (an unwritten warranty that the product is fit for ordinary use).
USEDMAC will not be liable for loss of time, inconvenience, loss of data, loss of use of the product, product failure, or any other direct, indirect, incidental, or consequential damages.
This limited warranty is the sole and exclusive warranty provided by USEDMAC for the product and sets forth USEDMAC's responsibilities regarding the product. All other warranties are disclaimed to the extent permitted by applicable law. Repair or replacement during the warranty period is the customer's exclusive remedy.
Some jurisdictions do not allow limitations on implied warranties or the exclusion or limitation of incidental or consequential damages. Therefore, some of the limitations above may not apply to you.
This limited warranty gives customers specific legal rights. Customers may also have other rights that vary from state to state.