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Limited Warranty / Return Policy

USEDMAC Online provides this 60 day limited warranty on hardware only. Software is warranted solely by the manufacturer of the software title. USEDMAC warrants to the original end-user purchaser ("Customer") that the product(s) will be free from defects in materials and workmanship as stated on your invoice from the date of purchase. In accordance with terms and exceptions of this limited warranty, USEDMAC will either repair of replace any product, which is shown to be defective. Warranty VOID if Warranty Sticker has been broken or removed.

Sample Warranty Sticker

Non-Defective Returns - Returns of NON-DEFECTIVE items:used mac Online provides a 10-day return/exchange policy. 10 days from the time you receive the equipment, you can either return the equipment or exchange for a different make, model. There will be a 20% restocking fee associated with all returns. Exchanges will not incur a restocking fee but will be subject to freight charges. Freight cannot be returned.

To obtain service under this limited warranty, Customer must have a RETURN MERCHANDISE AUTHORIZATION (RMA) number before returning any merchandise to USEDMAC. To obtain a RMA number please call USEDMAC customer service. You need the following information ready when you call our customer service: Name or Company Name, Password, Invoice Number, Make and Model Number of the equipment, and nature of the problem. You may also fill-out the RMA request form online. If you prefer to fill-out the form online just click on RMA Request . Only one equipment per RMA request. Customer is responsible for all insurance, risks, and costs associated with shipping the product to USEDMAC. USEDMAC customer service shall email an RMA to you within 24 hours. RMAs must be received within 15 days from the date that the RMA was issued.

Defective products returned for replacement will be replaced with the same product or model as the original unit. We accept DEFECTIVE EXCHANGES on products within 45 days of original invoice date . Ship a replacement product, exchange or we may repair the item and return it to you and We may issue a credit.

Customer must remove all components that Customer has installed in the product and must securely pack the product in its original packaging. ALL warranty stickers must be sealed with no warranty stickers broken or peeled. ALL miscellaneous materials, such as manuals, accessories, cables, and other peripherals, MUST be included. If any of these materials are missing, the RMA will not be processed until these items are obtain. The authorization number MUST be on the shipping label not on the carton. Items that do not have an RMA number on the shipping label will not be accepted or processed.

Repairs on systems may result in the need to reformat the hard disk drive. Customer should copy all data on the hard drive regularly and before Customer returns the product for service. USEDMAC shall be responsible for all insurance, risks and costs associated with shipping the product back to the Customer’s location.

This warranty does not cover any defect caused by accident, negligence, misuse, theft, vandalism, fire, water, or other peril, exposures to extremes of temperature, dust, or humidity, or improper electrical power or installation of components or other maintenance by anyone other than USEDMAC. THERE ARE NO EXPRESSED AND IMPLIED WARRANTIES, INCLUDING THOSE OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY (AN UNWRITTEN WARRANTY THAT THE PRODUCT IS FIT FOR ORDINARY USE) EXCEPT AS SET FORTH HEREIN. USEDMAC WILL NOT PAY FOR ANY LOSS OF TIME, INCONVENIENCE, LOSS OF DATA, LOSS OF USE OF THE PRODUCT OR ITS FAILURE TO WORK, OR ANY OTHER DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES.

This limited warranty is the sole and exclusive warranty which USEDMAC extends on the product and it sets forth all of USEDMAC responsibilities regarding the product. All other warranties are disclaimed. Repair or replacement of the product during the warranty period is Customer’s exclusive remedy.

Some jurisdictions do not allow limitations on implied warranties, or allow the exclusion or limitation of incidental or consequential damages to the extent the above limitations may not apply to Customer. This warranty gives Customer specific legal rights; Customer may have other rights which vary from state to state.